Orders

Every effort is made to process orders and despatch items within 1-3 working days starting the day after the order has been placed and once payment has cleared. Orders placed after 11am will be processed the following working day. 

Prints and products despatched from the Studio are carefully wrapped in archival glassine paper and/or PH neutral, recycled tissue paper and/or biodegradable and compostable cello bags.

I try to ensure our items are then packaged in recycled, recyclable and/or compostable card envelopes with additional cardboard padding where necessary for safe delivery or tubes for larger prints.

 

Packaging accessories include eco-friendly packing tapes, strings and wraps. 

Deliveries

FREE delivery on many items within UK Mainland and selected countries overseas

Standard Delivery

UK: Yes

 

Worldwide (non-UK): Please contact me for more information

I use Royal Mail for all standard deliveries.

Royal Mail aims for the following timescales based on First Class UK Standard and International Standard to selected destinations:

Mainland UK: 1 working day 

Europe: 3-5 working days 

Worldwide: 6-7 working days

 

PLEASE CHECK www.royalmail.com FOR THEIR LATEST DELIVERY TIMESCALES

All timescales are approximate.

I aim to get your order processed and delivered to you as soon as I can.

Returns

FREE returns on many items within UK Mainland

Specific timeframes and procedures must be followed to progress cancellations and returns in the UK. 

You may cancel your order by sending us an email to claire@clairemurthystudio.uk within 3 hours of having placed the order via our website. 

After this time we will be unable to process an online cancellation and you will need to follow the standard returns procedure as referred to below. 

Your legal rights: in law, you have rights as a consumer when you buy items from us, which include the right to make a claim where the goods are faulty or have been incorrectly described. 

 

In addition to your legal rights to return faulty or goods that are not as described, you may also return goods for other reasons. Where applicable, refunds will be paid back to the original payment card.

Please take care with the item you wish to return. Each item that leaves Claire Murthy Studio has been individually handmade, personally packaged and posted with the utmost care to ensure it gets off the best possible start and arrives in good condition.

 

You are responsible for the safe return of the item back to Claire Murthy Studio, which means you must make sure it is delivered back to our Studio in the same condition in which it was received. If the item returned is damaged or has lost value in any way while you have been responsible for it, which is the time from when you received the item until it has been received back to Claire Murthy Studio, we may reduce the refunded amount to reflect the diminished value of the item.

General information is available on www.citizensadvice.org.uk and other places online, including www.gov.uk.