Orders

Every effort is made to process orders and despatch items within 3 working days.

Prints and products despatched from the Studio are carefully wrapped in archival glassine paper and/or PH neutral, recycled tissue paper and/or biodegradable and compostable cello bags.

Where possible, items are packaged in recycled, recyclable and/or compostable card envelopes with additional cardboard padding where necessary for safe delivery or tubes for larger prints.

 

Packaging accessories include eco-friendly packing tapes, strings and wraps. 

Deliveries

FREE delivery on many items and/or orders over £50 within UK Mainland and selected countries overseas

Standard Delivery

UK: Yes

 

Worldwide (non-UK): Please contact me for more information

Your item will be on its way to you as early as possible.

 It will usually be delivered within 5 working days from when your order is received.

 

Royal Mail is used for all standard deliveries.

Royal Mail aims for the following timescales based on First Class UK Standard and International Standard to selected destinations:

Mainland UK: 1 working day 

Europe: 3-5 working days 

Worldwide: 6-7 working days

 

PLEASE CHECK www.royalmail.com FOR THEIR LATEST DELIVERY TIMESCALES

All timescales are approximate.

Returns

FREE returns available on eligible items within the UK Mainland

Please be aware that items made in Claire Murthy Studio are specifically made to fulfil an order, which means they are bespoke items that do not have the same cancellation rights that apply to ‘off the shelf’ items if you simply change your mind about an order.

 

Specific timeframes and procedures must be followed to progress all cancellations and returns in the UK. 

Quick Cancellation

​ You may cancel an order, free of charge and for any reason, within 3 hours of placing an order, by emailing the Cancellations/Returns Form to claire@clairemurthystudio.uk.

Standard Cancellation/Change of Mind

If you placed an order over 3 hours ago, you must follow the standard returns procedure by emailing the Cancellations/Returns Form to claire@clairemurthystudio.uk within 14 days from the day after you receive the item if you simply change your mind and wish to return an item that has already been dispatched.  

A maximum of 50% cancellation fee of the cost of each returned cancelled item will be deducted from any refund due for each item and you will need to make arrangements for a suitable return postage and pay for it yourself.

 

This does not apply to faulty goods or those that are 'not as described'.

 

Standard Returns for Faulty Goods/Items Not as Described

You may return an item if it is faulty or is 'not as described' by emailing the Cancellations/Returns Form to claire@clairemurthystudio.uk within 14 days from the day after you receive the item for a full refund and to arrange postage.

Legal Rights

Your legal rights: in law, you have rights as a consumer when you buy items from me, which include the right to make a claim where the goods are faulty or have been incorrectly described. 

 

In addition to your legal rights to return faulty or goods that are not as described, you may also return goods for other reasons. Where eligible, refunds will only be paid back to the original payment card.

Return Postage

Please take care with the item you wish to return. Each item that leaves Claire Murthy Studio has been individually handmade, personally packaged and posted with the utmost care to ensure it gets off to the best possible start and arrives in good condition.

 

You are responsible for the safe return of the item back to Claire Murthy Studio, which means you must make sure it is delivered back to the Studio in the same condition in which it was received. If the item returned is damaged or has lost value in any way while you have been responsible for it, which is the time from when you received the item until it has been received back to Claire Murthy Studio, the refunded amount may be reduced to reflect the diminished value of the item.

General information is available on www.citizensadvice.org.uk and other places online, including www.gov.uk.